Shipping policy

SHIPPING POLICY

Last Updated: August 17, 2026

PurePet Shipping Policy

PurePet provides international shipping through a network of fulfillment centers, logistics providers, and shipping carriers.

1. Delivery Estimate

Our standard estimated delivery time is:

4–15 days

This timeframe is an estimated delivery time only and not a guaranteed delivery date.

Individual delivery estimates may vary depending on the customer's destination, product availability, carrier, customs processing, local transportation conditions, and other logistical factors.

2. Order Processing

Orders are prepared and allocated according to inventory availability and operational requirements.

Customers may receive an order confirmation after successfully placing an order and additional shipping or tracking information when available.

Processing and dispatch may be affected during periods of unusually high demand or by circumstances outside our reasonable control.

3. Global Fulfillment Network

PurePet operates internationally using a distributed fulfillment network.

Our logistics network includes facilities in:

  • United Kingdom;
  • United States;
  • China;
  • Other international logistics locations where necessary.

The facility used for a specific order is selected based on factors such as inventory availability, delivery destination, product availability, carrier routing, and operational efficiency.

Accordingly, the location from which an individual parcel enters the delivery network may vary, and some orders may be handled through an international facility before reaching the customer's destination.

This structure allows inventory and shipping operations to be allocated dynamically across our network.

4. Multiple Shipments

Orders containing more than one product may occasionally be shipped separately.

This can happen when:

  • Products are stored in different facilities;
  • Inventory is allocated from different fulfillment centers;
  • Different carriers are used;
  • One product becomes available before another.

Customers may therefore receive:

  • Separate tracking numbers;
  • Packages on different dates;
  • Multiple deliveries for a single order.

Receiving part of an order does not necessarily mean that the remaining items have been omitted.

5. Tracking

Tracking information may be provided once available.

Tracking events may take time to appear after dispatch, particularly during international transportation or when a parcel is transferred between logistics providers.

Temporary periods without tracking updates do not necessarily mean that the package has stopped moving.

6. Customs and International Transportation

International shipments may pass through customs or other regulatory processing.

Customs processing may occasionally extend delivery times.

Where applicable, customers may be responsible for taxes, duties, import charges, or fees imposed by authorities in their country, except where these amounts have already been collected at checkout or where applicable law provides otherwise.

7. Delivery Delays

Delivery may be delayed because of circumstances outside PurePet's reasonable control, including:

  • Customs inspections;
  • Carrier disruptions;
  • Weather conditions;
  • Transportation delays;
  • Public holidays;
  • High shipping volumes;
  • Local delivery interruptions;
  • Government restrictions;
  • Natural events;
  • Incorrect or incomplete addresses.

PurePet will make reasonable efforts to assist customers with shipment-related issues but cannot guarantee transportation timelines controlled by third-party carriers or public authorities.

8. Address Accuracy

Customers are responsible for reviewing their shipping information before completing an order.

PurePet cannot guarantee that an address can be changed after the order has entered processing or shipment.

Customers should contact:

support@onlinepurepet.com

as quickly as possible if they identify an address error.

9. Failed Delivery

If delivery cannot be completed because of an incorrect address, unavailability of the recipient, refusal of the parcel, or failure to collect a package, the parcel may be returned or otherwise handled by the carrier.

Any reshipping or refund request will be reviewed according to the circumstances and applicable law.

10. Contact

For shipping questions:

PurePet Customer Support
support@onlinepurepet.com